Mastering Skillful Communication Course
£620.00
Develop your communication skills today and get certified in 6 weeks
The most concise & impactful online course available. 20 CPD Credits & CMI Certificate of Recognition
Instant access
Overview
Duration: 6 weeks starting immediately
Suitable for: All levels of seniority
Language: English
Effort: 11 hours 30 minutes of self-paced online learning
Award: 20 CPD Credits & CMI Certificate of Recognition
Accreditors: CMI, FMLM, CPD Certification Service
Content format: Videos with optional reading
Assessment Method: Multiple choice, instant result. Retake if required.
In total there are 17 video courses to watch. This includes 10 CPD accredited courses that require you to complete a multiple choice assessment to confirm your understanding of the topic. A pass mark of 70% is required and this can be re-taken as many times as required. Optional reading and audio book resources are provided to enable you to explore a topic deeper if required. The content of the course is of the highest global standard and has been created by MIT Sloan Management Review. Our learning platform, called Skillsoft Percipio, provides a stunning learning experience.
Your key learning areas:
- Conflict management
- Managing and setting priorities
- Leading across cultures
- Collaboration
- Navigating challenging situations
- Cultivating cross-functional teams
- Time management & organisation
- Active listening
- Critical conversations
On completion of this course, you will receive:
- A certificate stating 20 CPD Credits- Awarded by the CPD Certification Service
- A Certificate of Recognition from the prestigious Chartered Management Institute (CMI)
- Chartered Management Institute Affiliate membership for 1 year
- A digital badge to share on LinkedIn and add to your resume
You will also be awarded the following additional benefits:
- Chartered Management Institute alumni network access for 1 year
- Access to Chartered Management Institute networking and learning events for 1 year
Fully accredited to the highest standards. Our accreditors:
World leading content supported by cutting edge technology. Made for healthcare professionals.
Did you know this course can be covered by the NHS study budget?
The study budget covers:
- Courses and education activities to support you achieving the curriculum
- Courses to help you prepare for postgraduate exams
- Discretionary courses that add value to you individually and support the wider system
To access the study budget you should discuss this with your educational supervisor or line manager. To help you with this process, view our example study budget application letter here.
Course Content
- For the duration of this course, you will work through the content below to obtain your CPD Credits and CMI Certificate.
- You can track your progress on the platform.
- You can complete the course sooner than 6 weeks if you wish.
Course curriculum
Leading across Cultures
Globalisation is a reality. Once, only explorers and world traveller needed to be culturally knowledgeable, but now most of us work with people from different cultural backgrounds. Our variations in attitudes, beliefs, and communication styles present daily challenges for business leaders charged with managing across cultures. Managing diversity is now a necessary skill.
In this course, you’ll learn about leading diversity. You’ll explore the dynamic nature of cultural intelligence (CQ) and how to grow it and use it to bridge cultural differences. You’ll also discover techniques for motivating, influencing, and managing across cultures, and adapting your own leadership style. Finally, you’ll learn about managing conflict across cultures by identifying and navigating cultural barriers and minefields.
Leadership Insights on Setting and Managing Priorities
Collecting a mass of priorities is easy, but what do you do with all of them? By being precise and pairing specific conditions with specific actions, you can achieve your goals. Make priorities a way of life to simplify your work—and life.
Expert Insights on Collaboration
We know collaboration is good for business, but what is good collaboration? It’s part honesty, humility, reciprocity, and understanding, but most of all, it’s everyone in an organisation working together to make everyone else a winner.
Becoming a Successful Collaborator
When organisations are recruiting, one of the top skills they look for in a candidate is their ability to collaborate. Today’s hiring managers know that collaboration leads to improved problem-solving, increased productivity and promotes interconnected team members who share expertise and learn from one another. Defining collaboration is tricky because it means different things across industries, departments and roles. In this course you'll learn about the meaning of collaboration, the concept of teaming in collaboration, and best practices for being a good team member and for being a successful collaborator. You'll examine conflict management styles to determine which one is yours, and the impact on your team.
Leading with Judgment and Decisiveness
Judgment and decisiveness enable leaders to make the right decisions, even when circumstances are challenging. In this course, you'll learn skills to help you make and execute decisions more effectively, by yourself and with your team.
Managing Conflict across Cultures
Managing Conflict in High Performance Teams
Leadership Insights on Conflict Management
Don’t let conflict create chaos! By learning to deal with different types of conflict, understanding the impact of personality, and using language to your advantage, you can take control—whether you are managing conflict or mixed up in it.
The Collaborative Leader
In today's business world, working together is key to success. In this course, you'll learn how to lead collaboratively, improve collaboration in your team, and reach across boundaries to collaborate with internal and external stakeholders.
Leadership Insights on Leading Across Cultures
As the playing field goes global, so must the coaches. Global games have different rules and players, and leaders who want the big win must adapt their approaches to relationships, communication, and even their own leadership style.
Leading Diversity
Diversity is a fact of life in the modern marketplace and workforce. In this course, you'll learn skills to help you manage and leverage diversity for the benefit of the organisation.
Encouraging Team Communication and Collaboration
Managing teams successfully involves ensuring that team members can communicate with you and with one another and that they will collaborate effectively as a team. To achieve this, clear channels of communication are required for both on-site and virtual teams.
In this course, you'll learn how to demonstrate team leadership by encouraging effective communication and overcoming communication problems. You'll explore strategies for encouraging team collaboration. Finally, you'll learn about tools and technologies that are commonly used for virtual teamwork and key considerations for establishing virtual communication guidelines.
Navigating Challenging Situations with Diplomacy and Tact
You’ll likely face unpleasant situations or tasks at some point in your career. Communicating with diplomacy and tact in these situations can inspire confidence.
In this course, you'll learn to navigate difficult conversations and situations. You'll also learn how to communicate a difficult message effectively, write diplomatic and tactful e-mails, and handle angry and manipulative co-workers.
Facing Virtual Team Challenges
• A virtual team can face the same difficulties as other teams, but remote teamwork also has unique challenges.
• In this course, you'll learn about tactics for managing teams that blend onsite and offsite members across time zones and geography. You'll be introduced to team leadership strategies for overcoming internal conflicts and handling collaboration and communication challenges. Finally, you'll learn how to evaluate and adapt your management style and approach to working on a team that is virtual.
Leadership Insights on Problem Solving & Decision Making
Could you be a better decision maker? Absolutely. Better decisions result from a timely response, collaborative efforts, and an absence of emotions. Become an expert problem solver and start making smarter decisions today.
Leadership Insights on Leading through Disruption
The wave of disruption creates opportunities for those who can harness its power. Find out how to align commitments, encourage innovation, mobilize talent, and adapt as the tide rises. There’s no better time to take advantage of disruption.
Leadership Insights on Leading through Motivation
The top motivators take their cues from neuroscience. Instead of barking orders, they assign meaningful work, model motivational behaviours, and offer rewards to deliver long-lasting results. Follow their lead with these motivational musts.
Leading Others through Conflict
Conflict is inevitable within any organisation, and successful leaders must know how to manage conflict. Resolving conflict doesn’t have to be a negative force, and leaders can set the tone for conflict resolution, and how it's viewed by their teams.
In this course, you’ll learn strategies for managing team conflict at both the group and individual levels. You'll also learn how to use conflict as a positive force that can lead to innovation and an openness toward looking at the business in new ways.
Cultivating Cross-functional Team Collaboration
Today's challenging business world demands that organisations move beyond traditional silos and toward broader, cross-functional collaboration. This means that organisations must adeptly utilize skills and creative ideas from functions across the organisation. And this requires effort and support from leadership. But in the end, it can maximize what an organisation can accomplish.
This course explores how to establish and cultivate true cross-functional team collaboration. In it, you'll learn about the characteristics and key benefits of effective cross-functional team collaboration. You'll also learn how to assess your team's cross-functional collaboration readiness using relevant software solutions. And you’ll explore how to overcome potential barriers to achieve true cross-functional collaboration throughout your organisation.
Running a Team Debrief
After completing this video, you will be able to apply best practices to run a team debrief.
Leaders Have to Be Human
Attitudes toward customers and customer service have changed, requiring leadership styles to change as well.
Collaborating Beyond the Team
After completing this video, you will be able to recognise best practices for collaborating with stakeholders outside your team.
How the Power of Listening Can Reveal Your Team’s Motivating Tensions
Listening is a high-leverage, high-impact skill that every individual can get better at. And yet, for all the benefits effective listening can bring to your career, it remains an underutilized skill.
Successful Time Management: How to be Organized, Productive and Get Things Done
Managing Conflict at Work: Understanding and Resolving Conflict for Productive Working Relationships
Conflict Management
Committed Teams: Three Steps to Inspiring Passion and Performance
Building the Team Organisation: How to Open Minds, Resolve Conflict, and Ensure Cooperation
MIT Sloan Management Review on Problem Solving and Decision Making
Communicate Like a Leader: Connecting Strategically to Coach, Inspire, and Get Things Done
MIT Sloan Management Review on Negotiation
5 Critical Conversations to Talent Development: Tips, Tools & Intelligence for Developing Talent
MIT Sloan Management Review on Developing People
MIT Sloan Management Review on Cross-Functional Collaboration
Opening Doors to Teamwork and Collaboration: 4 Keys That Change Everything
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